Here you will find messags from trading Standards


Date: Thu, 13 Aug 2015 12:20:44 +0100

Distraction Burglars Alert

Kent County Council Trading Standards is aware of two distraction burglars knocking on doors in the Canterbury, Whitstable and Herne Bay areas. 

Descriptions of suspects:
Male 1: White, 5ft7, medium build, short dark hair, wearing a jumper with "roofer" on it.
Male 2: White, similar height, medium build, short dark hair and both males spoke with a protruding bottom lip.

If you have any useful information or have seen these men then please call 101, Crime Stoppers or contact Kent Police on 01843 222289 quoting reference number: ZY/022637/15.

Never accept work from traders that knock on the door offering to do work then and there. 

Say No to Rogue Traders!

Saturday 1st. August 2015

A message from Trading Standards re Microsoft Windows 10:

Beware the 'Microsoft Phone Scam'

With the release of Windows 10, the scam known as the 'Microsoft phone scam' is likely to rear its ugly head again.
Microsoft operating system chief, Terry Myerson, announced at the launch that current users of Windows 7, Windows 8.1 and Windows Phone 8.1 will be able to upgrade to the new operating system for free as long as they do so within one year of the Windows 10 launch on 29 July 2015. Once you install the upgrade, it's permanent.
So if you, or anyone you know, is contacted by someone claiming to be from Microsoft and asks for payment to upgrade or payment for support for Windows 10, it is a scam and you should report it to Kent County Council Trading Standards on-line or by calling 03454 040506.
Microsoft have a frequently asked questions about Windows 10 which is a useful source of information.

Saturday 18th. April.

Man in the Van Alert

Officers from KCC Trading Standards are currently investigating reports that a "man in a van" is cold-calling residents in Birchington offering mattresses for sale.
The sellers usually arrive in a van and knock at your door to offer mattresses for sale at cheap prices.
In this instance, the seller has stated the stock is surplus as a result of a cancelled order.

There are concerns the goods being offered for sale may not be described accurately and are not of the same quality and safety standards as those offered for sale by reputable traders.
Such salespeople also do not leave paperwork and do not give the buyer the right to cancel within fourteen days of agreeing a contract of sale. As such, if the consumer changes their mind or is not happy with the purchase, they have no contact details for the seller to obtain a refund.
If you see people attempting to sell mattresses door-to-door in your area, please notify Citizen's Advice Consumer Services on 03454 040506










  Post 15th. October 2014


Warnings from Trading Standards

Trading Standards are currently receiving reports of unsolicited letters being sent out to consumers stating that they have won £700.000 in the FIFA Euro Millions Postcode Lottery. These letters apparently sent from Zurich in Switzerland, go on to say that in order to receive the cash prize the recipient must first pay a processing fee and provide their bank details. These letters are a scam.

Rogue traders are knocking on home owner's doors claiming to have done work to their roof in the past and have returned to check up on their work. Trading standards are warning home owners to watch out for these rogue traders. If you allow the trader to look at the roof it is likely they may find defects with the work and suggest repairs that could be expensive and unnecessary.

Be aware of the following scams.

Council Tax. A call purporting to be from the council and quoting an accurate Council Tax reference number, saying that they were due a refund from the council. They then asked for bank details so that payment could be made.

Funding Central. Funding Central, a government quango have been made aware of a caller phoning and claiming to be from them stating that the individual has been nominated to receive personal funding. These are believed to be a way to obtain your bank details. They confirm these call are not from them.

In all cases do not give your bank details to anybody on the telephone.

We have been advised that a number of our members have received emails from companies known to them but caused them to believe were a scam namely:-

1. Amazon covering the resetting of passwords or settling unpaid accounts.

2. Similar approach this time from PayPal.

3. Supposedly from Microsoft Outlook sent by Microsoft exchange Services with . a attachment for downloading

4. BT instructing them to change their email details or lose their emails.

5. Apple billing information stating that their information records are out of date.

The problem is that some companies send out these instructions if they believe their security has been breeched.

Therefore you will need to check these are okay and one way is to contact the company direct.

Finally beware of telephone calls from the following:-

1. Advantis an apparent debt agency

2. Calls from the Fraud Squad

Trading Standards update for the local Community
Monday, 24 February
KCC Trading Standards has received reports of a telephone caller claiming to be from the Telephone Preference Service (TPS).

The caller claims that there have been a lot of nuisance calls in the resident's area and that they can stop all nuisance calls for a one off payment.

After payment the caller claims they will send a box that plugs into the telephone socket or attaches to the telephone that will stop nuisance calls.
? TPS is a free service that allows you to opt out of receiving unsolicited sales and marketing calls.
? TPS do not sell boxes that stop nuisance calls.
? TPS never contact a subscriber to ask for personal or payment details to complete registration.
You can register your telephone number for free with TPS via their website at or contact them on 0845 070 0707.
? Never give your personal or bank account/card details to an unknown caller.
? Take details of the company then hang up. Find the company's phone number from the internet or phonebook.
If you have received one of these calls report it to us by contacting Citizens Advice consumer service helpline or/ by telephone the Police on 101.

Post: 13th. November.


There appears to be an increase of cold callers in the ward, especially firms offering building services. Residents are asked to be wary of any suspicious callers, and to get the firm checked out before parting with any money.




Post: 22nd. October.

A scam has been brought to our attention from a Thanet NHW member.

Calls are being received from a woman called "Karen". She asks you to get back to her on 809 as she has "something important to tell you".
She also goes onto to say that the information is about a family member who has been arrested/died/involved in an accident/won a prize etc.

The 809 code is linked to a very expensive premium phone line (located in the Dominican Republic) so do not dial 809/284 and 876 codes. This scam is being distributed over the UK, USA and Canada. You will not recover the money you have spent on the call if you phone the number.

Please pass onto your neighbours.

Neighbourhood Watch

4th. October.

A coordinator in Herne Bay has advised that representatives from a company called Rockex H-P (based at 20 Mudock Road, Bicester, Oxon Tel. 0845 519 3380) are cold calling at properties in the area to offer condition surveys of older houses - including into the evening. The reps offer ID and seem to be polite, but are very pushy. They have presented some occupiers with a green or yellow A5 card headed "Certificate of Entitlement" and tried to get them to sign a contract (although it is unclear for what exactly). Accounts of this company, and others with various names which use this 'sales' approach, are widely reported on the internet - many appear to use contracts which are in clear breach of the law, in that there is no mention of a cooling off period or the right to cancel.

We would generally advise not to buy goods or services from cold callers and certainly not to let them into your home for any reason. If you are in any doubt about door to door sales persons trying to advise of possible defects in your property remember that you don't have to sign anything. If you choose to enter into a contract make sure that your statutory rights are fully protected and never pay for services before carefully considering the matter and checking the authenticity of the company.

If you have serious concerns about any cold callers then we would recommend that you contact Trading Standards on 08454 040506 and also Kent police via the non-emergency "101" - particularly if they seem to ignore "no Canvasser or Callers" stickers you have on clear display.

Friday 6th. September.

KCC Trading Standards has had reports that a number of Kent residents have received a letter apparently from a Chinese investment banker named Shek Tian, stating that they may have a claim on a deceased relative's estate in China. The letter asks them to contact the named person.
If you receive such letters or emails with no obvious personal connection, the best advice is to ignore them and not to make contact or pay any money.
Fake CAB calls BE VIGILANT - The man has an Indian accent and claims to be calling about a recent car accident you have had. REMEMBER - Citizen Advice Bureaus NEVER cold call people.

WARNING - A consumer in Herne Bay received a call from a man purporting to be from Parcel Force. The man told the consumer that extra postage of £2.75 had to be paid before a parcel could be delivered. The consumer handed over card details to the caller.
The parcel did not arrive and the £2.75 payment was not taken. The following day the consumer was contacted by the Fraud Department of their bank as attempts have been made to withdraw large amounts of money from the account.
Parcel Force has confirmed that they DO NOT contact consumers over the phone concerning postage charges.
NEVER give your card details to a caller on the phone even if they claim to be from a company you know.

Tesco Scam Message
An important message re. a SCAM involving Tesco vouchers. Remember DO NOT OPEN or RESPOND but for your info. the message will state;

Dear Customer,

Our Tesco Reward server has identified this email to have
2000 pounds worth of unclaimed Tesco Vouchers.
It has been difficult to send this vouchers to you because you have not confirmed your records correctly on our server.
Please,carefully follow the link below and fill in all fields correctly to have your vouchers posted to your mailbox.
Online Savings/Loan Bank customer click here to claim your voucher
Online Credit Card Bank customer click here to claim your voucher
Thank you for chosing Tesco Bank .

Tesco Personal Finance


Thursday 15th August.

There have been reports of cold callers in West Bay, especially in the Cobblers Bridge Road area. Residents are reminded not to give out personal details and not to part with any money. Please do not answer the door if you are not sure of the caller.

Wednesday 10th July 2013

Kent Trading Standards are calling on the public to help to stop underage alcohol and cigarette sales, and to be extra vigilant as end of exam parties and the school summer holidays begin.
Trading Standards will be working with partners across Kent this summer to ensure licensees are complying with the law.
Anyone caught selling alcohol to under 18's can be fined £80 on the spot with further action against the licensee such as being prosecuted with a fine up to £5000, and a review of the license which could see a revocation of the premises license for repeated sales.
Young people should be aware that attempting to buy products when underage is an offence that could potentially lead to a criminal record and fine of £1000.
If you know of people or premises that sell age restricted products to underage customers and would like advice or where to make a complaint, please contact the Citizens Advice Consumer Service on 08454 04 05 06.
Alternatively you can report your concerns online at


Kent Trading Standards advise you to:

- Be WARY about callers on your doorstep
- ALWAYS take details of the caller
- CHECK they are who they say they are by contacting the company on a number you know to be correct
- NEVER feel pressurised into agreeing to work on your doorstep regardless of what the caller is claiming

REMEMBER in most cases if you agree to buy anything costing over £35 from a trader at your door, the law gives you a 7 day "cooling off" period to change your mind.

The trader must give you a written cancellation notice if you agree to have any work done.

Failure to give you this notice is a crime.

To report any concerns you can call Trading Standards via Citizen Advice Consumer Service on 08454 040506 9am to 5pm, Mon to Fri or go to You can also visit for a list of traders approved by Kent County Council.

charitable house to house collections on behalf of TROOP AID.

TROOP AID is a registered charity, number 1123888, set up to support our injured service personnel returning home having been injured abroad. Fundraising arranged for the financing of operations by TROOP AID is in part the organisation of charitable house to house collections nationwide with their partner collection agent MIDLANDS TEXTILE LTD.
It has come to Trading Standards notice that counterfeit collection bags are in circulation that purport to collect on behalf of TROOP AID. In recent times fake bags have been delivered in Essex and even more recently in Croydon, Surrey.
Counterfeit bags that have been recovered, have the partner collecting company shown on the reverse as either
D & P Textile Company Ltd or M P Global Company Ltd. This is not correct and any goods donated in this manner will not benefit TROOP AID.
If bags related to TROOP AID are delivered and suspected of being counterfeit TROOP AID can be contacted in the first instance between 9am-4pm daily, on 0845 5577682 or on 07982 511148 out of hours. They can offer advice as to the legitimacy of the bags and the collections.
If a bag is believed to be counterfeit please retain the bag and inform Kent Trading Standards via Citizen Advice Consumer Service on 08454 040506. Any information as to the persons and vehicles, delivering or collecting, would be most useful to assist in the follow up enquiries.

2. Door to door charity collections in aid of the RNLI.

Since 2010 Local Community Recycling Services Limited (LCRSL) a textile recycling company based in Sutton Coldfield have had a contract with the RNLI for house to house charitable collections nationwide. They in turn use JT Textiles Limited based in Leeds as their collection agent.
After two years of collections the RNLI have now ended their contract for house to house collections from the beginning of January 2012. A period of grace was given until the end of January 2012 where any unused charity collection bags could be audited and returned. JT Textiles Ltd has confirmed that they have returned all surplus supplies of collecting bags to the RNLI.
The RNLI do not use house to house collections as part of their fundraising.
Since this time RNLI bags have been delivered in the Dover and Maidstone areas of Kent and have been confirmed as unauthorised and therefore illegal collections. Any goods donated in this manner will not benefit the RNLI.
If RNLI bags are delivered please can the bag be retained and Trading Standards notified via Citizen Advice Consumer Service on 08454 040506. Any information as to the persons and vehicles, delivering or collecting, would be most useful to assist in the follow up enquiries.



Trading Standards have become aware that there have been a number of advertisements placed on various Websites and publications for second hand cars, where the seller is pretending to be a serving solider who has just been stationed abroad.
The seller attempts to secure payment from interested buyers before the car is "delivered by Army logistics" for examination.
The seller asks for payments to be made to paypal "trust accounts".

We believe that this is a scam and that any money paid over would be likely to be lost.

It is highly unlikely that the Army would condone the use of its logistics department for private purposes.

Kent Trading Standards do not recommend parting with any money unless you are absolutely certain of who you are doing business with.

To report any concerns you have call Trading Standards via Citizen Advice Consumer Service on 08454 040506. You can also visit for a list of traders.


 *** Product Recall ***
Morphy Richards - Single Over Electric Blanket, Model 75310
 & Double with dual control Over Electric Blanket, Model 75312
Morphy Richards has issued a product recall notice on its Over Electric Blankets range with the model number 75310 and 75312.
This range of over blankets were sold in the UK and Ireland through national and independent retailers and on Morphy Richards' website between October 2008 and January 2010.
The blanket can develop a fault that has the potential to cause it to overheat and catch fire. As a precautionary measure, we are asking customers to stop using it immediately.
Owners of the affected blankets (identifiable by the model number 75310 or 75312 on the product's rating label) should stop using the blanket and contact Morphy Richards by telephone (01709 572570) or by e-mail ( Telephone lines are open Monday - Friday between 8:30am - 4:00pm.
No other Morphy Richards electric blanket is affected by this product recall notice and we wish to thank all affected customers for their co-operation and apologise for any inconvenience that this has caused.


Trading Standards are making people aware of the following scam:
A card is posted through your door from a company called PDS (Parcel Delivery Service) suggesting that they were unable to deliver a parcel and that you need to contact them on 0906 6611911 (a Premium rate number).
DO NOT call this number, as this is a mail scam originating from Belize.
If you call the number and you start to hear a recorded message you will already have been billed £315 for the phone call.
Graham Simpson
Community Safety Officer
Community Safety Unit
Canterbury City Council


Kent Trading Standards - advise people not to be pressured by cold callers who knock on the door offering to carry out jet washing or similar work on driveways etc.

There have been a recent number of incidents where householders have been cold called and the trader has persuaded the customer to let them start work immediately.

Be wary when dealing with traders at the door. Consider carefully whether you do actually want the goods or services offered.

In most cases if you agree to buy anything costing over £35 from a trader at your door, the law gives you a 7 day "cooling off" period to change your mind. The trader must give you a written cancellation notice if you agree to have any work done. Failure to give this notice is a crime.

This law is in place is to give you the opportunity to consider whether you actually want the work done, and to shop around for the best prices and compare quotes.

If you are considering work in or on your property it is always best to get at least a couple of quotes from traders. You can find reputable traders on the "Buy With Confidence" good trader scheme run by us. Our officers vet all traders on the scheme for trustworthiness and to ensure they comply with consumer protection laws. Or, ask for recommendations from friends or family.


To report any concerns you have or for details of Buy With Confidence traders call Trading Standards via Citizen Advice Consumer Service on 08454 040506. You can also visit for a list of traders.

Kent Trading Standards is advising consumers of a warning issued by the Food Standards Agency following the deaths of two people believed to have taken a 'fat-burner' substance. The 'fat-burner' products in tablet or powder form contain DNP and appear to be marketed primarily at the bodybuilding community as a way of losing excess fat.
The substance DNP (2, 4-dinitrophenol) is an industrial chemical known to have serious short-term and long-term effects, which can be extremely dangerous. The chemical is not suitable for human consumption.
Labelling on products containing DNP may vary, but consumers should avoid any product described as containing DNP or 2, 4-Dinitrophenol.
Depending on the amount consumed, signs of acute poisoning could include nausea, vomiting, restlessness, flushed skin, sweating, dizziness, headaches, rapid respiration and irregular heart-beat, possibly leading to coma and death. Consuming lower amounts over longer periods could lead to cataracts and skin lesions and effects on the heart, blood and nervous system.
Anyone who believes they may have taken DNP should seek medical advice immediately. An investigation into one of the deaths is being carried out by Thames Valley Police.
For further information please visit the Food Standards Agency website

Information on Fireworks
Trading Standards Advice and Education
Telephone 08454 040506
Email JK/JT/MR


Fireworks often play a big part in celebrations like Bonfire Night, Diwali and Chinese New Year.
However, fireworks are explosives and as they burn at such high temperatures they need careful
handling and storage.

Don't buy fireworks from anywhere you're not sure about, like a van or a temporary, unlicensed
market stall. Only buy fireworks marked BS 7114 or with a CE mark - this shows that the firework
meets British or European safety standards.

If you are under 18 years of age you can't:
. buy fireworks
. have possession of fireworks in public places
If you do, the Police can give you an on-the-spot fine of £80

Fireworks can be let off until 11pm except:
. until midnight on Bonfire Night 5th November
. until 1.00 am on New Year's Eve, Diwali (13th November 2012) and Chinese New Year (10th February 2013)
But must not be let off in the street or any other public place.

Fireworks can only be bought:
. between 15th October and 10th November
. between 26th December and 31st December
. three days before Diwali and Chinese New Year

For the rest of the year, you will only be able to buy fireworks from certain specialist licensed

Complaints about noise should be reported to the Environmental Health Office of your local District
Council. To report other concerns please call Trading Standards via Citizens Advice Consumer Service

Thank you that is the end of this report.


A home owner received a phone call from a business who gave the impression they were the police as they said they were "community support". The home owner later received a second call asking her if she wanted a burglar alarm. When she refused, the caller persisted, quite forcefully, trying to get her to agree to buy. The home owner asked how much the system would cost. The caller was reluctant to tell her the price and said there would be a small cost. The home owner said no again and the caller hung up.
Please be very cautious if you receive a sales call that you are not expecting as they can catch people off guard. Do not agree to anything over the phone until you have had plenty of time to think about what you have been offered and if you actually want it.
It is always best to make your own enquiries about any items or services you want so you can make a considered decision about what you are being offered.
If in any doubt say "No" - should you have any concerns please report these to Trading Standards via Citizen Advice Consumer Service on 08454 040506. You can also visit for a list of traders who have been approved by Trading Standards.

Please see new credit card scam; made over the phone.

This has been passed on via another Force area through our own Fraud Department in Wiltshire Constabulary, and it is a very convincing SCAM.

This one is pretty slick since they provide YOU with all the information, except the one piece they want.

Note, the callers do not ask for your card number as they already have it.
This information is worth reading.

By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.. One of our employees was called on Wednesday from "VISA", and I was called on Thursday from "MasterCard".

The scam works like this: Person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA. My badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank) did you purchase an Anti-Telemarketing Device for £497.99 from a Marketing company based in London ?" When you say "No", the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from £297 to £497, just under the £500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?" You say "yes". The caller continues - "I will be starting a fraud investigation.
If you have any questions, you should call the 0800 number listed on the back of your card (0800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. "Do you need me to read it again?"

Here's the IMPORTANT part on how the scam works the caller then says, "I need to verify you are in possession of your card." He'll ask you to "turn your card over and look for some numbers." There are 7 numbers; the first 4 are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him. After you tell the caller the 3 numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?" After you say, "No," the caller then thanks you and states, "Don't hesitate to call back if you do", and hangs up. You actually say very little, and they never ask for or tell you the Card number.

But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of £497.99 was charged to our card. Long story - short - we made a real fraud report and closed the VISA account. VISA is reissuing us a new number. What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.

What makes this more remarkable is that on Thursday, I got a call from a "Jason Richardson of MasterCard" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening.

Please pass this on to all your family and friends.. By informing each other, we protect each other..


Kind Regards

Linda Haslam

BusinessWatch Administrator
Derbyshire and Nottinghamshire Chamber of Commerce Commerce Centre Canal Wharf Chesterfield Derbyshire
S41 7NA
Tel: 01246 212909 (Direct Line)
Fax: +44 (0)1246 233228